- Date
- 25 June 2024 9:30am–12:30pm
- Location
- Online
Tuesday 25 June ONLINE (9.30am – 12.30pm) This course is for members who are required, as part of their job, to deal with challenging conversations face-to-face. Learn how to communicate effectively with customers and service users and how to de-escalate challenging conversations. On completion of the course you will be able to: Understand how to appropriately […]